Privacy Policy

Last updated: September 2026

At Hero Crackers (a venture of Arunachalam Agency), we value your trust and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, and safeguard your data when you visit our website or submit an estimate request for fireworks.

1. Information We Collect

When you submit an estimate or inquiry through our website, we may collect:

• Personal Contact Information: Name, 10-digit mobile number, and email address.
• Delivery Details: Complete street address, town/district, state, and pincode to calculate transport depot delivery.
• Order Preferences: Products and quantities requested in your estimate cart.
• Technical Data: IP address, device type, and browser session data for fraud prevention and rate limiting.

2. How We Use Your Information

Your information is collected solely for legitimate business operations, including:

• Generating authoritative price estimates and downloadable PDF quotations.
• Sending automated WhatsApp order confirmations, dispatch receipts, and transport LR copy updates.
• Coordinating road transport parcel booking to your nearest transport hub.
• Preventing automated bot spam and safeguarding website infrastructure.

3. Zero Third-Party Data Sharing

We do not sell, rent, or trade your personal information to any third parties or marketing brokers. Your delivery details are only shared with registered transport logistics agencies (e.g., parcel service companies) strictly for dispatch and consignment tracking.

4. Data Security

All communications with our platform are encrypted with high-grade SSL/TLS (HTTPS). Password credentials and authentication tokens are secured with industry-standard bcrypt encryption, and our databases are protected with strict Row-Level Security (RLS) policies.

5. Contact Us Regarding Your Privacy

If you have questions or wish to request data correction or deletion, please reach out to our grievance officer: